Phone System Outage

Incident Report for Preferred IT Solutions

Resolved

This incident has been resolved.

Posted Nov 12, 2021 - 16:08 EST

Monitoring

We are starting to see services restored and are continuing to monitor the situation.

Posted Nov 12, 2021 - 15:14 EST

Update

We are continuing to investigate this issue.

Posted Nov 12, 2021 - 14:49 EST

Update

Update - We are continuing to investigate this issue

Posted Nov 12, 2021 - 13:51 EST

Investigating

Investigating - Multiple customers are experience major disruptions with Preferred IT phone systems. Incident is being investigated as a top priority.

Posted Nov 12, 2021 - 13:50 EST

This incident affected: Phone System (Preferred IT Solutions 3CX Cloud Status).