3CX Call Quality Issues

Incident Report for Preferred IT Solutions

Resolved

This incident has been resolved.

Posted Sep 01, 2023 - 15:25 EDT

Update

We are continuing to monitor this issue.

Posted Aug 31, 2023 - 10:20 EDT

Monitoring

A fix has been implemented and we are monitoring the issue.

Posted Aug 30, 2023 - 16:36 EDT

Update

We are continuing to investigate this issue.

Posted Aug 30, 2023 - 12:35 EDT

Investigating

We are currently investigating the issue of call quality issues.

Posted Aug 30, 2023 - 10:23 EDT

This incident affected: Phone System (Phone Line Status (SIP trunk)).